VegasWins - Terms and Conditions
Last Updated: December 20, 2025
Introduction
Effective from 10th September 2025
Grace Media UK Terms and Conditions Effective date: 10th September 2025. Notice of change: These Terms will take effect 14 days after email and on-site notification. Continued use after the effective date will constitute acceptance of the updated Terms.
1. Introduction and documents that form the Terms 1.1 By opening an account and using our websites, apps, betting, gaming or gambling services, you enter a binding agreement with Grace Media. 1.2 The following documents form part of these Terms and are incorporated by reference: • Sportsbook and Esports Betting Rules • Bonus and Promotions Terms • Safer Gambling • Game specific rules available within each casino game via the help or information menu 1.3 If a Game Rule, Sports Rule or Promotion conflicts with these Terms, these Terms will prevail unless the sport or game rule expressly states otherwise for that sport or game. 1.4 Defined terms used in these Terms include: • Transactions: bets, wagers, stakes or similar transactions placed using the Services. • Permitted Jurisdiction(s): the United Kingdom and any other jurisdictions we list on our sites from time to time as eligible for account registration and use. • Net deposit position: your deposits minus your withdrawals on an account. • Net deposits: your deposits minus your withdrawals during a specified period (for example, the self-exclusion breach period). • Breach period: the period between the start of the relevant breach and the point at which the breach is discovered or ends. • Account Credentials: the authentication details used to access your Account, including your username/email, password or passcode, security answers, two-factor authentication codes, passkeys and any device-based authentication approved for your Account. • Website(s): our sites and apps on which the Services are offered. 1.5 Game integrity (casino). Casino games are supplied by licensed providers that use certified random number generators. Return-to-player information and game rules are available inside each game via the help or information menu. Demonstration or preview play is illustrative only and does not represent future outcomes. Where there is any discrepancy between on-screen information and our records, our server records will prevail, subject to Section 12.
2. Who we are 2.1 “Grace”, “we”, “us” and “our” means Grace Media (Gibraltar) Limited for customers in Great Britain. 2.2 We are licensed and regulated to operate in Great Britain by the Gambling Commission of Great Britain under licence number 57869. We also provide the software platform which powers this site under the same licence. Details of our licence and key policies are available on our sites. 2.3 Grace Media (Gibraltar) Limited is registered in Gibraltar. Company number: 120628. Registered office: Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
3. Changes to these Terms and to the Services 3.1 We may update these Terms or the Services for legal, regulatory, technical or operational reasons. 3.2 We will email you and place a conspicuous banner at the top of our sites explaining material changes at least 7 days before they take effect. The banner will state the effective date. Continued use after the effective date will constitute acceptance. If you do not agree, you should stop using the Services and close your account.
4. Account eligibility and registration 4.1 To use the Services and to place any bets, wagers, stakes or similar transactions (together, “Transactions”), you must first register and be accepted for an account with us (“Account”). 4.2 Eligibility and your promises. By registering, you confirm that you: (a) are at least 18 and legally capable of entering into these Terms and using the Services; (b) are a natural person (not a company or other legal entity); (c) will use the Services only for your own personal, recreational use and not on behalf of any other person, and you will hold only a single open Account for this site at any time; (d) are resident in a Permitted Jurisdiction listed on our sites from time to time; (e) are not self-excluded (with us or via a multi-operator scheme such as GAMSTOP) and are not otherwise prohibited from gambling or using the Services (see Section 17); (f) will not deposit funds that originate from criminal or other illegal activity; (g) will deposit funds only using a payment method that is in your own name and that you are authorised to use (see Section 9); (h) acknowledge that gambling involves a risk of loss and that you are responsible for any such loss; (i) do not already have an open Account for this site, and have not previously had an Account with us (or a member of our corporate group) that was restricted or closed; (j) will keep your Account details up to date, including your first and last name, country of residence, a valid email address and a phone number (see Section 7); (k) are not bankrupt or insolvent and are not subject to a debt relief order, sequestration or any other personal insolvency process; (l) are not an employee of Grace Media or related to an employee of Grace Media; (m) are not an employee of any Grace Media partner, supplier or service provider; and (n) are not a professional sports-person participating in any of the sports or betting opportunities offered from time-to-time on site. 4.3 We are not obliged to accept any registration for an Account and may refuse or delay registration at our discretion, including for verification, affordability or other regulatory reasons. 4.4 Grace will close any account registered in violation of Section 4.2 upon discovery of the breach. 4.5 Access to and use of the Services may be illegal in some countries. You are responsible for determining that your access to and use of the Services is not prohibited by applicable laws in your jurisdiction. 4.6 Grace will decline an application where eligibility, verification or risk checks are not satisfied. We will confirm that we cannot open an Account. We may be unable to provide further detail for legal, regulatory, safeguarding or security reasons. We use automated tools alongside human review during application assessment. For information about automated decision-making, profiling and your rights, see Section 16. 4.7 Equality and non-discrimination. Grace will not refuse an application on grounds that would constitute unlawful discrimination under the Equality Act 2010. Decisions are made using objective eligibility, verification and risk criteria.
5. Verification, KYC & due diligence 5.1 Verification checks and documents. We are required from time-to-time to carry out checks to comply with our legal and regulatory obligations, for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use. We may also carry out credit, fraud prevention and other verification checks (together, “Verification Checks”). We may ask you to provide information and supporting documents to enable these checks, for example a passport, driving licence, proof of address, bank or e-wallet statements, documents to support expenditure on your Account, and any other evidence we may reasonably require. 5.1.1 Acceptable proof of identity and age. To complete age and identity verification under Section 5, Grace will accept the following unexpired photographic identification documents where the image and details are clear and legible: • UK driving licence • UK passport • UK military identification • Other valid UK government-issued identification • A passport issued by a non-UK country We may request additional documents where required by law or our risk checks. 5.1.2 Acceptable proof of address. To verify your residential address, Grace will accept the following documents, provided the copy is clear and shows your full name and address: • Government-issued letter (for example HMRC or DWP) • Letterheaded NHS letter • Bank statement • Utility bill for a fixed-location service, such as landline, broadband, gas, water or electricity • Council tax bill Unless we specify otherwise, proof of address must be dated within 3 months of receipt. 5.1.3 Document quality standards. Grace will reject documents that do not meet all of the following minimum standards: • All four corners and edges of the document must be visible • For identification documents, the image must be clear, photographic and unexpired • We do not accept citizen cards • For proof of address documents, the image or PDF must be a clear copy of the original and must be dated within 3 months of receipt, or within any reasonably requested date range stipulated by Grace staff Submission of altered, synthetic, falsified or otherwise fraudulent documentation is prohibited. See Section 5.1.4 and Section 19. 5.1.4 Fraudulent documentation. If we discover an attempt to pass altered, synthetic, falsified or otherwise fraudulent documentation at any stage in our relationship, your account will be closed and our business relationship will be terminated. See Section 19.2. Suspected fraudulent behaviour will be reported to law enforcement in line with our legal obligations. 5.1.5 Electronic verification and data providers. Where lawful, we may verify your details using approved electronic data verification providers instead of, or in addition to, documents. These checks may include queries to credit reference agencies and fraud prevention databases, mobile network and address matching services, and open banking or income verification services with your permission where required. These enquiries may leave a soft footprint that does not affect your credit score. We may still request documents if electronic checks are inconclusive or indicate risk. 5.2 Underage gambling. Underage gambling is a criminal offence. If we discover after you have opened an Account that you are under 18 years of age: your Account will be closed; any deposits you have made will be returned to you; all Transactions made via your Account will be void; and we may make a report to the relevant regulatory or law enforcement authorities. 5.3 Holding funds to comply with law and regulation. To comply with our legal and regulatory obligations, Grace will, from time-to-time, be required to place a temporary hold on your balance or a withdrawal while we complete investigations or review documents requested from you. In some cases it would not be proportionate or appropriate to request such documents before a withdrawal is requested, for example where a risk indicator only becomes apparent at the point of withdrawal or on subsequent review. In these cases we will request any requisite documents as soon as reasonably practicable and will release funds promptly once our checks are complete and it is deemed lawful to do so. We will act proportionately and keep you informed where we reasonably can. 5.4 Ongoing and enhanced checks. By registering for an Account, you acknowledge and agree that we are entitled to conduct any Verification Checks that we may reasonably require and that are required by applicable laws and regulations. We will carry out Verification Checks during Account registration, and we may also need to carry out additional or enhanced Verification Checks at certain points afterwards, for example where particular financial thresholds are reached or if certain risk factors arise or change. You agree to provide promptly any information or documentation we may reasonably request in relation to such Verification Checks. 5.5 Restrictions pending verification. Until we have received all requested information and completed our Verification Checks to our reasonable satisfaction, we may restrict or place limits on your Account in any manner we reasonably deem appropriate, including by preventing you from accessing the Services, entering into any Transactions, or making withdrawals. If our Verification Checks cannot be completed to our reasonable satisfaction, your Account will be suspended and may be closed. In some cases we may be required by applicable regulation or a relevant authority to withhold funds in your Account. 5.6 Use of third parties. We may supply information that you have given us to authorised credit reference agencies, fraud prevention agencies and other authorised third parties for use in identification and credit checks and for fraud detection and prevention purposes. We may also share your information with our regulators.
6. Prevention of financial crime 6.1 It is unlawful to deposit or attempt to deposit funds derived from criminal, illegal or fraudulent activity. Grace will monitor unusual or suspicious activity and will report where legally required. We may request additional information at any time and may suspend transactions until checks are complete.
7. Keeping details up to date 7.1 You must keep your account, contact and payment details accurate and up to date. 7.2 You must tell us immediately if your personal details change. This includes your name, address, postcode, email address or phone number. 7.3 You must tell us immediately if your payment method becomes compromised in any way, including if it is lost or stolen or if the security of an e-wallet is breached. 7.4 You must tell us immediately if your payment card is re-issued.
8. Customer funds protection 8.1 Grace holds customer funds in bank accounts that are separate from our corporate funds. Following our assessment under the Gambling Commission’s customer funds insolvency ratings system, Grace classifies its arrangements as Not protected – segregation of customer funds. This classification is applied by Grace and should not be considered to be approved by the Gambling Commission either implicitly or otherwise. In the event of insolvency, customer funds would form part of the assets of the business and may not be returned. 8.2 For more on the ratings system see: https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system 8.3 For consumer guidance on what “Not protected” means see: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected
9. Deposits, withdrawals and payments 9.1 Approved payment methods. Company cards, credit cards (including where used via a payment intermediary or e-wallet), cryptocurrency, and prepaid credit cards are prohibited. Third-party payment methods are also prohibited. 9.2 Use of prohibited payment methods. If we discover use of a prohibited payment method including a third-party method, Grace will confiscate any winnings beyond a zero net deposit position. Where your account is in a net loss position, Grace will only return any remaining balance up to a maximum of zero net deposit. 9.3 Minimums and fees. The minimum deposit is £10. Withdrawals under £30 will incur a £1.50 processing fee. No minimum withdrawal applies when closing your account. 9.4 Withdrawal routing. Withdrawals will be paid to the last used deposit method. The only exception is where you no longer have access to that method and you can evidence this, for example bank account closure. In such cases we may pay to an alternative method in your name after checks. 9.5 Payment integrity. You are responsible for providing correct payment details. We cannot reverse payments sent to the wrong account where you provided incorrect details. 9.6 No credit. Your account is not a banking facility. No interest is paid. You must have sufficient funds to place a bet or to play a game. 9.7 Chargebacks. Grace will defend any and all chargebacks by default unless an internal investigation indicates a chargeback may be lawful and appropriate. Chargebacks where services have been rendered may be treated as fraud. Grace will work proactively with banks and law enforcement where fraud is suspected. Grace will suspend all accounts associated with you, reverse withdrawals, and recover winnings where a chargeback is found to have been raised in bad faith or fraudulently. 9.8 Payment method limits and timeframes. We may set and publish payment method specific limits and timeframes on our sites. We may refuse a payment method at our discretion.
10. Responsible use and account security 10.1 You are responsible for keeping your login secure and for activity on your account. Do not share your account or use another person’s account. 10.2 You are responsible for all Transactions made via your Account and all other activities taking place on/via your Account where your Account Credentials have been entered correctly (whether or not authorised by you). 10.3 VPNs, location and restrictions. VPN use is permitted, however Grace may require you to log in without VPN to confirm your presence in the UK. Failure to do so may lead to restrictions, including stake factoring, closure of certain markets, or closure of your account. Where we confirm that a VPN was used to access the Services from outside the UK, as confirmed by our logs and/or data partners, Grace will close your account and you will forfeit any winnings derived from this breach.
11. Prohibited conduct and consequences 11.1 You must only use the Services for lawful gambling. Prohibited conduct includes fraud, use of bots or automation, exploitation of errors, arbitrage or volatility-based betting systems, collusion, syndicate betting, chip dumping, multi-accounting and attempts to circumvent self-exclusion or location controls. 11.2 Casino specific prohibited strategies include, without limitation, use of staking systems such as Martingale, Labouchère and Fibonacci, roulette coverage patterns that eliminate material risk, and other methods detailed in our Game Rules. We assess conduct on a case-by-case basis and act proportionately. We will not withhold stakes or winnings from genuine play unconnected to any prohibited tactic. 11.3 Consequences. Grace will take appropriate action where prohibited conduct is suspected or confirmed. This includes restricting, suspending or closing your account, voiding affected Transactions, withholding funds including winnings, and reporting to regulators or law enforcement where appropriate. 11.4 Additional prohibited activities. In addition to Section 11.3, you must not engage in the following conduct when using the Services: (a) providing incorrect, incomplete or misleading information during registration or afterwards, including to avoid or frustrate GAMSTOP identification or to circumvent self-exclusion (see Section 17); (b) placing Transactions where you are prohibited from doing so by your contract of employment, a rule of a sport governing body or other professional body of which you are a member, or any applicable law; (c) selling, transferring, acquiring or trading Accounts, or offering to do so; (d) allowing any other person, including any minor, to use your Account or to access or participate in the Services via your Account; (e) using the Services while under the influence of alcohol, drugs or other substances, or in any condition that impairs your judgement or decision-making; (f) depositing, withdrawing or otherwise using the Services without genuine play or wagering, including circulating funds for non-gambling purposes; (g) interfering with, reverse-engineering, tampering with or otherwise manipulating the operation of the Services; (h) using the Services for any commercial purpose, including copying, extracting, scraping or harvesting any part of the Services, data or source code, or commercially exploiting results, statistics, fixture lists, odds or betting figures. Consequences may include the actions in Sections 14.6 and 19, and the voiding outcomes in Section 12.
12. Service issues and how we resolve them 12.1 Service quality. We work to provide a high-quality betting and gaming experience, but we cannot guarantee the Services will perform perfectly at all times. You access and use the Services on an “as available” basis. 12.2 What we mean in this section. System fault: an automated or technical process does not operate as designed (for example software deviates from its specifications or systems fail to interface correctly), producing an unintended result. These faults may not be obvious and may only be identified on later review of settlement instructions, game outcomes, winnings or cash-outs. Administrative or pricing mistake: a mistake that is not exclusively technical (for example incorrect odds or terms, or a promotion offered on the wrong basis). Mistakes can arise from human, administrative, operational or systems failures, alone or in combination, and include “palpable” or “obvious” errors. Service disruption: a break in a gambling Transaction or game flow (for example connectivity failures, severe latency, power or device failure, or other unforeseen events) that prevents normal completion. 12.3 Fair play where issues arise. If an issue is, or becomes, apparent to you, or you suspect one may be occurring, you must stop using the affected Service and contact Support immediately. We may act under Sections 11 and 19 where we reasonably believe an issue is being exploited. 12.4 System faults - our approach. Where a Malfunction or Error as described in Section 12 arises from a system fault in our systems or in a third-party provider’s software or data feeds, Grace will act to reach a fair result as follows: (a) We may void the affected and any related Transactions; (b) winnings attributable to the fault may be withheld and/or reversed; and (c) where funds have been withdrawn, you must repay those sums on request and we may seek recovery. Where the fault is resolved and no unfair advantage occurred, we will settle in the ordinary course using reliable data sources. 12.5 Administrative or pricing mistakes - our approach. The remedies in 12.4 apply (including for obvious odds or pricing errors and promotions offered on incorrect terms). 12.6 Service disruptions - our approach. Where there is an Interruption as described in Section 12 for example connectivity or platform disruption, Grace will proceed as follows: (a) Sports markets: we may suspend markets, void Transactions and return stakes where appropriate. (b) Single-decision gaming after irreversible point: once you can no longer influence the outcome, the result will stand. (c) Single-stage gaming before outcome: where no outcome has been generated, we will return your stake. (d) Multi-stage or multi-decision games: we will take reasonable steps to restore the game to its last known state so that you can complete it. If this is not reasonably possible, we will void the affected play and return the stake for the unresolved portion. (e) Games with multiple participants: we will act reasonably to determine a fair outcome on a case-by-case basis. (f) Progressive jackpots: progressive jackpot meters will be restored to their pre-failure state to the extent within our control. Where a third-party game provider controls the progressive, we will apply the provider’s determination. 12.7 Erroneous credits and derived winnings. Any monies credited or paid as a result of a system fault or administrative/pricing mistake are held by you on trust for us and must be repaid on demand. We may reclaim such monies from your Account balance (including by set-off). Winnings derived from such monies will be cancelled and reclaimed subject to Section 18.7. 12.8 Unable to validate an outcome. If, for reasons outside our reasonable control, we are unable to validate the outcome of a market or game (for example due to loss or corruption of information), affected Transactions will be void and stakes returned where applicable. 12.9 House equipment and data feeds. Outcomes and pricing may rely on our equipment and on third-party data feeds. Where a fault in our equipment or a material error in a third-party feed affects a market or game, Grace will apply Section 12 to reach a fair result, which may include voiding affected Transactions and returning stakes, or settling using alternative reliable data sources where appropriate.
13. Sports betting and esports betting 13.1 Validity of bets. A sports or esports bet is valid only once accepted by our servers. Each accepted bet is assigned a unique transaction ID. If you are unsure whether a bet was accepted, please check your bet history. 13.2 Transaction records. Our server transaction logs are the final source of record for acceptance time, in-play status and settlement records when resolving disputes. 13.3 Market suspension. Where a market is suspended prior to the outcome being determined, settlement will follow these rules: (a) any bets entered after the suspension will be void; and (b) the stake for any void bets will be returned. Bets placed and accepted before suspension will stand, subject to these Terms and any applicable market rules. 13.4 'To Return' and settlement basis. Display figures shown on the Website are indicative only. Settlement is calculated strictly in accordance with the accepted stake and price/odds at the time of placement: (a) Any 'to return' or potential payout figures shown on site are for guidance only. (b) Settlement is calculated using the stake and the price/odds accepted at the time the bet was placed. (c) For multiple bets where a selection becomes void or a non-runner, the bet will settle on the remaining selections only and the 'to return' figure will adjust accordingly. See also Section 12 for treatment of Malfunctions, Errors and Interruptions, and 13.11 for no cancellations. 13.5 Credit of winnings. Winnings from settled bets will be added to your Account balance or bonus balance, as appropriate. 13.6 Integrity and investigations. Grace will withhold settlement, suspend or void affected markets, and return stakes where appropriate, where we have reasonable evidence of any integrity issue or related concern, including: (a) the integrity of an event is in doubt; (b) prices or pools have been manipulated; (c) erroneous or corrupted data feeds were used; (d) irregular or unusual betting patterns occurred; (e) automated systems or robotic betting were used; or (f) match fixing or related corruption has taken place. Where a competent governing body issues a decision on any of the foregoing, we may treat that decision as conclusive. If no unlawful or improper conduct is found following investigation, settlement will be completed. 13.7 Timing, late bets and in-play. Timing is critical to fairness. Grace will settle or void bets as follows: (a) After outcome/material advantage. If a bet is placed after an outcome is known, or after a participant has gained a material advantage, the bet will be void. (b) Outcome unknown/no advantage. Where the outcome is not known and no material advantage exists, bets may stand. (c) No official 'off'. Where no official 'off' time is declared, the original scheduled start time will be treated as the off. (d) Times. All times stated on the Website are UK time unless stated otherwise. For in-play betting, if we reasonably suspect a bet was placed after a material event, we will void it and return the stake. 13.8 Unable to validate an outcome. If, for reasons outside our reasonable control, we are unable to validate the outcome of a market (for example due to loss or corruption of information), all bets on that market will be void. 13.9 Right to limit or refuse. We may limit the size of, or refuse to accept, any Transaction at any time. We are not obliged to give reasons, but will make reasonable efforts to do so where possible. 13.10 Maximum winnings. Maximum winnings limits apply to the Services irrespective of stake or apparent return: (a) Maximum winnings limits apply irrespective of stake. (b) Current limits are set out on our Maximum Payouts section in our Sportsbook and Esports Betting Rules. (c) For multiples that include selections from markets with different limits, the maximum payout will default to the lowest applicable limit. These limits apply regardless of any Error or Malfunction and prevail over any displayed ‘to return’ figure. 13.11 No cancellations. Once accepted by our servers, a bet or wager cannot be cancelled by you. The stake is deducted immediately on acceptance. Refunds are only made where a bet is void under these Terms or where required in line with Section 12. 13.12 Cash Out availability. Cash Out availability is not guaranteed and may be withdrawn, suspended or adjusted at any time (including after offering on a market). Cash Out requests not confirmed by our servers are invalid. Where a market is suspended, subject to investigation, or subject to a pricing or data error, pending Cash Out requests may be declined and stakes treated under Sections 12 and 13. 13.13 Settlement at prevailing market price. Where an official result is unavailable but there is a clear, prevailing, settled price from reliable sources, Grace may settle using that price. If no prevailing settled price exists, affected bets will be voided in line with Section 12.8.
14. Promotions 14.1 What Promotions are. We may offer bonuses and promotional offers from time to time, which may include (without limitation) free bets, bet credits, bonuses, and price or odds boosts (each a Promotion). 14.2 Governing terms. All Promotions are subject to these Terms and our separate Bonus and Promotions Terms, together with any promotion-specific terms shown at the point of opt-in. 14.3 One per household per site. Unless a Promotion expressly states otherwise (for example a refer-a-friend offer), Promotions are limited to one per household per site on our network. 14.4 Withdrawal or amendment. We may withdraw, amend or cancel a Promotion at any time. Where we do so, Promotions that you have already opted into or benefits already accrued will remain valid under the terms that applied at the time, or we will take reasonable steps to ensure you are not disadvantaged. 14.5 Prevention for legal/regulatory reasons. Grace will prevent the take-up of new Promotions, or the completion, crediting or payout of any Promotion you have opted into, where this is necessary for us to comply with our legal and regulatory obligations. In particular, Grace may delay, limit, suspend or withdraw a Promotion, or withhold Promotion-related credits or payouts, for any of the following reasons: (a) legal compliance; (b) regulatory requirements or directions from competent authorities; (c) fraud-prevention or detection; or (d) safer-gambling purposes, including where unlawful behaviour is suspected. Where action is taken under this clause, Grace will act reasonably and proportionately and will complete the Promotion or release any amounts due as soon as the reason for the intervention is resolved. We will inform you where we reasonably can. This clause operates alongside Sections 5, 9, 10, 11, 17 and 19. 14.6 Abuse and non-compliance. Where you breach the Promotional Terms or these Terms, or where Grace determines that you have engaged in abuse or misuse of any Promotion (including the patterns described in Section 11), Grace will apply one or more of the following outcomes: (a) withhold or remove Promotion benefits; (b) withhold or remove associated winnings to the extent attributable to the misuse or breach; and/or (c) restrict, suspend or close your Account in line with Sections 11 and 19. Grace will only withhold or remove amounts that are connected to the misuse or breach. Stakes funded with your own money and winnings from genuine play that are not connected to the misuse will stand. Grace may also void Transactions that were placed to exploit an error or a Promotion configuration fault as described in Section 12, and may set off any recoverable Promotion value against your Account balance, subject to Section 18. Where we reasonably suspect fraud or financial crime, we will report the matter to the relevant authorities.
15. Complaints and disputes 15.1 We aim to acknowledge complaints as soon as reasonably practicable and always within 5 working days, and to issue a final response within 15 working days of our acknowledgement of your complaint where possible. In complex cases or where delays are outside our control, this period may be extended up to a maximum of 8 weeks from the date the complaint was raised. In all cases, you will receive a final response to your complaint within 8 weeks from the date of the complaint. 15.2 In more serious cases, including refund requests, threat of litigation, self-exclusion breaches, threats of harm or alleged fraud, Grace may raise a complaint on your behalf to expedite and ensure transparency of the investigation and response. 15.3 If a complaint is not resolved within 8 weeks, you receive a deadlock letter sooner than 8 weeks, or our final response to your complaint leaves you unsatisfied, you may refer the dispute to eCOGRA as our approved ADR. Details are available on our sites. You can contact eCOGRA via its website at https://ecogra.org/alternative-dispute-resolution/. A decision by eCOGRA is binding on Grace. It does not affect your statutory rights and is not binding on you. 15.4 Contacting us and notices. You can contact us via the channels listed on our Support page, including live chat and email. We may contact you by email to your registered address, by phone in certain circumstances, by message within your Account, or by posting notices on our sites. Notices sent by email will be deemed received when delivered, subject to you keeping your contact details up to date.
16. Privacy and automated decision making 16.1 Your personal information is processed in accordance with our Privacy Policy and Cookies Policy. You may exercise your data rights (access, rectification, erasure, restriction, objection, portability) as set out in our Privacy Policy. 16.2 We use automated tools alongside human review to help assess applications, verify identity and location; detect and in some cases prevent prohibited conduct as defined in Section 11; prevent fraud and financial crime; and apply self-exclusion and safer-gambling controls. These tools may involve profiling activities such as risk scoring, transaction and behavioural monitoring, device and network checks, and matching to multi-operator self-exclusion data for example, GAMSTOP. We do not typically make decisions solely by automated means. If we ever make a decision solely by automated means that has legal or similarly significant effects for you for example, refusing an application without human involvement, you may contact Support to request a human review, to express your point of view and to contest the decision, where this right applies under data-protection law. Where required by law, we will also provide meaningful information about the logic involved. Further information about these activities and your data-protection rights is set out in our Privacy Policy. 16.3 Marketing preferences. During registration and afterwards you may choose whether to receive marketing about our products by email, SMS, phone or post. Push notifications are offered as a separate opt-in. You can change your preferences at any time in your Account settings or by using the unsubscribe or opt-out instructions in each message. We will only contact you for marketing where we have your consent or it is otherwise lawful under applicable data protection rules. You may withdraw your consent at any time. 16.4 Channels and control. Opting out of marketing does not affect service messages such as changes to these Terms, transaction confirmations, security alerts or safer gambling messages. We will process opt-out requests promptly, however it may take up to 72 hours for changes to apply across all systems. See our Privacy Policy for more information. 16.5 Network and vertical preferences. You will be offered separate marketing preferences for each licensed vertical we offer, including casino, sport and bingo. You will also be given the option to opt in to, or out of, marketing from other sites on our network. These options are presented during registration and are available at any time in your Account settings. 16.6 Lawful bases and data sources. We process personal data for the purposes described in Section 16 on the bases of legal obligation (for example, under the Gambling Act, LCCP and applicable anti-money laundering regime) and legitimate interests (for example, fraud prevention and platform security). We use data you provide to us, data generated during your use of the Services, and data from approved third-party providers (for example, identity, fraud-prevention and geolocation services). 16.7 More information. Further details about these activities, your data-protection rights and how to exercise them are set out in our Privacy Policy and are available on request from Support.
17. Safer Gambling 17.1 Tools available in your Account. (a) Deposit limits (net basis). Set daily, weekly or monthly limits on the net amount you can deposit. (b) Time-out / Cool Off. Apply a temporary block on your Account for a period from 24 hours up to 30 days. (c) Reality checks. Enable on-screen reminders of time spent. (d) Self-exclusion. See Sections 17.3 to 17.7. 17.2 Changing deposit limits. If you increase or remove a deposit limit, the change will take effect 24 hours after we register it. If you decrease (make more restrictive) a limit, the change takes effect immediately after we register it. 17.3 Self-exclusion purpose and durations. Self-exclusion is a formal process for customers who wish to restrict their gambling for a defined period. You may request an internal self-exclusion with Grace for six months, one year, two years, three years, four years or five years. You may also register with GAMSTOP, which blocks access to participating UK gambling sites. 17.4 Making a self-exclusion request and effect. You can request self-exclusion by telephone (we do not have an inbound phone line, but may from time-to-time call you to discuss matters relating to your account), via live chat or by emailing Support. We will action self-exclusion requests as soon as reasonably practicable and, in all cases, within 24 hours of your request. During any self-exclusion period your Account will be closed and you will be unable to use the Services. Any positive cash balance on your Account will be returned to you in line with Section 9.4, and any positive returns from Transactions placed before the self-exclusion took effect will be honoured and then returned, unless we are required by law or a competent authority to withhold funds under these Terms. Once a self-exclusion has taken effect it cannot be cancelled by either you or Grace. 17.5 Returning after internal self-exclusion. When your internal self-exclusion period ends, your Account will remain closed until you contact Support to request reinstatement. Grace will only consider reopening after reasonable checks, which may include identity and affordability verification and a safer-gambling assessment. We will contact you by telephone to complete a Return from Self-Exclusion interaction and will enforce a 24-hour cooling-off period after successful completion of this interaction. After the 24-hour cooling-off period, your Account will only be reactivated if you contact Support to confirm reinstatement. 17.6 Returning after GAMSTOP self-exclusion. Grace cannot lift or shorten a GAMSTOP exclusion. You must contact GAMSTOP, when eligible under their rules, to request removal. Your Account will remain blocked until GAMSTOP confirms removal and we complete any required checks. 17.7 Confirming a GAMSTOP exclusion and matching. We confirm GAMSTOP status by submitting your personal identifiers to GAMSTOP via an API. A match is returned when at least four of six identifiers align. The identifiers used include your first name, surname, date of birth, postcode, email address and phone number. Operators do not have direct access to GAMSTOP’s database. We rely on GAMSTOP’s API response. 17.8 Handling self-exclusion breaches. (a) Operator error. If the breach occurred due to operator error, Grace will refund net deposits placed during the breach period and will void any winnings derived from the breach. (b) Customer circumvention. If the breach occurred because you circumvented one or more self-exclusion agreement(s), for example by altering personal details, failing to use the same details as registered with GAMSTOP, or using another person’s details that are later linked to you, all deposits and wagers made and lost in good faith up to the point of discovery will stand. If the breach is discovered when your Account is in a winning position, any winnings derived from the breach will be void. Only net deposits are refundable, and only where operator error is confirmed under 17.8(a). Grace may notify regulators where required. 17.9 Under-18s. Gambling is for adults only. You must be 18 or over. Further details, including consequences where age cannot be verified, are set out in Section 5.2.
18. Liability, set-off and our rights 18.1 Liabilities we do not exclude. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights as a consumer are not affected. 18.2 What Grace is not responsible for. Subject to Section 18.1 and to the extent permitted by law, Grace will not be responsible for any loss or damage arising from or in connection with your use of the Services in the following circumstances: (a) errors, malfunctions or interruptions to the Services, or any period of unavailability; (b) your use of the Services, including where you are in breach of these Terms; (c) losses that were not foreseeable by you and us when you first accepted these Terms; (d) incomplete, lost or delayed transactions, except to the extent caused by our failure to use reasonable care and skill; (e) any business losses or losses suffered by non-consumers; (f) damage to your equipment or any loss or corruption of data resulting from your use of the Services, except that, if defective digital content that we supply damages a device or digital content you own and this is caused by our failure to use reasonable care and skill, we will repair the damage or pay you compensation; (g) Grace’s restriction, suspension or closure of your account in accordance with these Terms; (h) delay or failure caused by events outside our reasonable control, including telecommunications or power failures, failures in third-party hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes, lock-outs, terrorism and acts of government or competent authorities; (i) your deliberate circumvention of safer-gambling measures, including self-exclusion and GAMSTOP, or your failure to keep your details current for matching purposes; or (j) failures or issues arising from your device, internet connection or your internet or telecommunications provider (for example, if you are unable to place or settle transactions or view information on events). Nothing in these Terms affects your statutory rights. 18.3 Regulatory obligations. For clarity, Grace will not owe you a duty of care, and will not be liable to you, in respect of our compliance or non-compliance with regulatory obligations, save to the extent such liability cannot be excluded at law. 18.4 Overall cap on liability. Subject to Section 18.1 and to the extent permitted by law, Grace’s total aggregate liability to you for loss or damage arising out of or in connection with the Services or these Terms will be limited as follows: (a) where the liability relates to a specific transaction, the amount of the stake for that transaction; (b) where the liability relates to monies misplaced by us, the amount misplaced; or (c) £2,000 in respect of any other liability. These limits apply per incident or series of related incidents. We do not exclude or limit liability where it would be unlawful to do so. 18.5 Accuracy of information. While we try to ensure information made available via the Services is accurate and up to date, we do not guarantee that it will be free from errors or omissions. Subject to 18.1, the Services and the information on them are provided “as is”. 18.6 No exclusion of mandatory rights. Nothing in this section affects any rights or remedies you have under the law that cannot be excluded. 18.7 Set-off. Grace may set off any positive balance on your account against amounts you owe to Grace under these Terms.
Section 2
19. Closing or suspending accounts 19.1 Customer-initiated closure. You may ask us to close your account at any time and for any reason. You can request closure during a telephone call (including a safer-gambling interaction), via live chat, or by emailing Support. Grace will process account closures as soon as reasonably practicable and, in all cases, within 24 hours of your request. Any positive real-money balance at the time of closure will be returned to your last used payment method in line with Section 9.4, subject to standard verification and withdrawal checks and any rights we have to withhold funds under these Terms. 19.2 Grounds for restriction, suspension or closure by Grace. Grace may restrict, suspend or close your Account, acting reasonably and proportionately, where any of the following apply: (a) to comply with law, regulation, a court order, or a request from a regulator or law enforcement; (b) where we reasonably suspect a breach of these Terms, including the Prohibited conduct in Section 11 or a breach of the Sports Betting Rules; (c) where verification, affordability, source of funds or source of wealth checks are incomplete or not satisfied, or where requested documents are not provided in line with Section 5; (d) where duplicate accounts exist, account sharing is suspected, a third party or company payment method has been used, or there is an identity mismatch; (e) where chargebacks occur or payment fraud is suspected, see Section 9.7; (f) where serious safer gambling concerns arise and the risk of significant gambling harm cannot reasonably be mitigated by measures available to our Safer Gambling team; (g) for the avoidance of doubt, an internal self-exclusion or a GAMSTOP match alone is not grounds for permanent closure. However, a serious breach of, or persistent attempts to circumvent, self-exclusion may justify restriction or permanent closure, see Section 17; (h) where suspicious betting, market manipulation, match or data integrity risk, or material advantage is identified, including confirmed access to the Services from outside the UK through a VPN, see Section 10.3 and Sportsbook and Esports Betting Rules; (i) where bots, automation, location spoofing or other attempts to circumvent controls are detected; (j) where there is abusive, threatening or harassing conduct towards our staff; (k) where we discover that you are insolvent, bankrupt, subject to a debt relief order, subject to a sequestration order, or any other form of personal insolvency not listed in these Terms; (l) a breach of any of the eligibility restrictions listed in Section 4.2 that is not otherwise specified in this clause; (m) where bonus abuse is detected; (n) where we have taken a risk-based decision to restrict or terminate your account; or (o) to protect the security or integrity of the Services, or while we investigate any of the above. 19.3 Restriction and suspension during investigations. Where we investigate any matter under Section 19.2, Grace will, for the duration of the investigation: (a) restrict or suspend your Account; (b) prevent withdrawals; any balance will remain in your Account pending the outcome; (c) request information and documents and require your cooperation; and (d) act reasonably and aim to complete investigations within a reasonable period (delays in your responses may extend the investigation timeline). 19.4 Outcome of investigations. Following our investigation Grace will either: (a) lift the restriction or suspension if the issue is resolved; or (b) close your Account if prohibited conduct occurred or another 19.2 ground applies, and where appropriate or required by law notify regulators, law enforcement, payment providers, integrity bodies and other relevant third parties. 19.5 Legal and regulatory requirements. We may be required to restrict, suspend or close Accounts for legal or regulatory reasons, including where instructed by a competent authority or under the terms of our licence. Such actions may affect your ability to access or use your account. 19.6 Treatment of balances on closure. The following applies when an Account is closed under these Terms, subject to law and any regulatory directions: (a) If we close your Account for reasons other than prohibited conduct, illegal activity or as required by law or a competent authority, any positive real-money balance at the time of closure will be paid to you, subject to standard verification and withdrawal checks. (b) If we determine (acting reasonably) that you have engaged in prohibited conduct or illegal activity, we will withhold all or part of the Account balance and/or void or recover deposits, pay-outs, Promotions and/or winnings to the extent attributable to the relevant conduct, in line with these Terms subject to Sections 5, 9, 12 and 17 as applicable. 19.7 Notice. Grace will give notice of Account closure as follows: (a) We will notify you in advance of Account closure where reasonably practicable. (b) Where advance notice would prejudice an investigation, enable continued breach, or is prohibited by law or a competent authority, we may act without prior notice. In such cases we will notify you as soon as we reasonably can. 19.8 Inactive accounts. An Account is inactive if there has been no login or gambling activity for a continuous period of 12 months. Grace will not charge inactivity fees. Where an Account becomes inactive, Grace will contact you using the details on file with instructions on how to regain access. We may require re-verification before reactivation. 19.9 Dormant balances. If an Account remains inactive for 24 months, Grace may close the Account. Any positive balance will be returned to the last used payment method where possible and lawful to do so. If payment cannot be completed after reasonable efforts, we will hold the funds and you may later request payment, subject to verification and legal checks. 19.10 Duplicate accounts - outcomes. Where duplicate Accounts are detected, Grace will suspend all associated Accounts and investigate. Following investigation: (a) the earliest opened or most fully verified Account may be retained and others closed, or all may be closed where appropriate; (b) Promotions and benefits applied to duplicate Accounts will be removed; (c) winnings attributable to duplicate Account activity will be voided if the net deposit position is greater than zero; (d) deposited funds wagered and lost in good faith prior to detection of such a breach will stand; (e) where we reasonably suspect fraud, financial crime or serious breaches, Grace will treat affected Transactions and balances in line with Sections 5, 9, 11, 12 and 19.
20. Other important legal terms 20.1 No waiver. If we do not enforce any part of these Terms on a particular occasion, we may still enforce it later and in other situations. 20.2 Cumulative rights. The rights and remedies in these Terms are in addition to, and do not limit, any other rights or remedies available to us in law. 20.3 Severability. If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue in full force. Where a provision can be made valid by removing or modifying words, that will be done to the minimum extent necessary. 20.4 Transfer by Grace. We may transfer or assign our rights and/or obligations under these Terms to another organisation at any time, including within our corporate group or as part of a restructuring or sale of our business. We will notify you of the effective date of any transfer. From that date your rights under these Terms will be against the new legal entity. If you are unhappy with the change, you may close your account at any time under Section 19.1. 20.5 No transfer by you. These Terms are personal to you. You may not assign or transfer your rights or obligations under them to anyone else. 20.6 Language. These Terms may be published in more than one language. If there is any inconsistency between a translation and the English version, the English version will prevail. 20.7 Governing law. These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory consumer protections that apply in your country of residence. 20.8 Jurisdiction. The courts of England and Wales have exclusive jurisdiction to resolve disputes that arise in connection with these Terms. This does not affect any right you may have to bring proceedings in the courts of your place of residence where consumer law gives you that right. 20.9 Downloads and external links. Software that we make available for download is provided for your personal use and at your own risk. You are responsible for installing updates and maintaining suitable security on your devices. Our Services may include links to third-party sites and services. Grace is not responsible for, and does not endorse, third-party content, products or services. 20.10 Third-party rights. A person who is not a party to these Terms has no rights to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.
21. Intellectual property 21.1 All rights in the Services and their content, including software, data, text, graphics, logos, icons, trade marks and trade names, are owned by Grace or our licensors. 21.2 Grace grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, recreational use in accordance with these Terms. 21.3 You must not copy, reproduce, publish, distribute, modify, create derivative works from, make available to the public, scrape or harvest the Services or any part of them, or reverse engineer or attempt to extract the source code of any software, except to the extent you are permitted to do so by law. 21.4 You must not use any trade mark, trade name or logo of Grace or our licensors without prior written permission. The below Terms and Conditions are valid until 10th September 2025 This document and the documents referred to in it (together, referred to as the “Terms and Conditions” or “Terms”) are the legal agreement on which you may make use of Grace Media (Gibraltar)Limited’s products and services (collectively “Our Services” or “Services”). Our Services include; All products, including our games (“Games”), websites (“Sites”), mobile and device apps (“Apps”) which are labelled as “Provided by Grace Media” or “Grace Media Provided”; Any other products, including games, available through Grace Media’s Sites and Apps; and Your Grace Media account (“Account”), through which you can access our Services. By using any of our Services, you accept these Terms and confirm that you agree to abide by them. If you do not accept and agree to abide by these Terms, you should not use any of our Services. These Terms apply regardless of whether the Services are accessed by desktop browser, mobile device, tablet device or any other device. Please note that we can amend these terms and conditions at any time. We recommend that you revisit and read these Terms and Conditions regularly, as they govern your use of the Website. Our gambling licence requires us to notify you if we make material changes to these Terms and Conditions. When we make material changes to them we will post a notice on the Website and such changes will only come into force fourteen (14) days after the date of such notification. If you do not agree to those changes, please do not continue to use the Website. You are free to close your Member account at any time, including within such fourteen (14) day period. Where we make any change to these Terms, we will notify you by email and ask you to confirm your acceptance and understanding the next time you log-in to one of our sites. If you provide us with any such confirmation, or continue to use our Services after we have notified you in accordance with this paragraph then we will continue to provide our Services on the basis of the new Terms. Your continued use of the Website constitutes ongoing acceptance of these Terms and Conditions and the documents referred to in these Terms and Conditions as they are updated from time to time. If any change is unacceptable to you, then you should cease using our Services and close your Account with us. In addition to this document, your activity on our Services shall also be governed by: our Privacy Policy; any terms, conditions and rules of any special offers, promotions or bonuses which may be offered as part of our Services; our Safer Gambling policy; the rules of each Game (“Game Rules”) which are accessible within every Game. If there are any Terms which are unclear or which you do not understand, please contact our Customer Support team. 1. OPERATING & REGULATORY INFORMATION Grace Media (Gibraltar) Limited is licensed and regulated by the UK Gambling Commission (Licence no. 57869) for customers based in the United Kingdom. For more information please visit www.gamblingcommission.gov.uk 2. OPENING YOUR ACCOUNT You may browse our Sites and Apps without opening an account, but if you want to start using our Services you will be required to register and open an account with us by applying for an Account with us you declare that: you are at least 18 years old; you have legal capacity and authority to enter into these Terms and Conditions; you are opening the Account for your own use, and not for the use of anyone else; your Account will be personal to you and may not be transferred to a third party; the information provided on the registration form is correct, including your name, date of birth, postal and email addresses, and any other information used to authenticate your identity; you understand that by using our Services there is a risk of losing money and you accept full responsibility for such losses; have a valid bank account, credit or debit card or alternative payment method that is approved by us that is registered to an address in a territory from which we accept users from time to time; you have authority to make any payments to us in order to use our Services and will at all times act in good faith in relation to those payments comply with these Terms and Conditions at all times in relation to your use of the Website. you are responsible for complying with all applicable local and national laws, including gambling laws, and will not access our Services from any jurisdiction in which it would be illegal to do so. You are not an officer, director, employee, consultant, or agent of ours of any subsidiary or affiliate company, including any suppliers or vendors. You are also not a spouse, partner, parent, child, or sibling of anyone who is previously mentioned in this category You are not self-excluded from any other Grace Media site and you are not registered with the self-exclusion service provided by the National Online Self Exclusion Scheme Limited (“GAMSTOP”); You have not previously had an account closed by us for any reason, other than it by reason of it being an account which was closed on your request, or a dormant account. We only accept wagers (which shall include bets and amounts staked) or play from persons located in United Kingdom (the “Permitted Jurisdiction”). These locations may change from time to time and may not be exhaustive. Our site is intended only for the use of customers where participation in online gambling activity is permitted in accordance with the governing legislation in your jurisdiction. Any such unauthorised usage will result in your transactions being voided and no winnings being paid. 3. DECLINED APPLICATIONS We reserve the right (at our absolute discretion) to refuse any application for an Account with us and we are not obliged to provide a reason for any such refusal. 4. ACCOUNT SECURITY As part of the Account opening process and onward security of your Account, you will be required to choose a password for your Account. You will take all reasonable steps to avoid disclosing (whether deliberately or accidentally) your username, password and/or Account number to anyone else, including ensuring that up-to-date security software is downloaded onto your device and that you change your password regularly. After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or Account number to anyone else, including ensuring that up-to-date security software is downloaded onto Your device and changing Your password regularly You will be asked if you wish to opt-in to receive promotional communications via email/SMS/phone/post. You may also change your opt-in and opt-out preferences by accessing your Account and editing your preferences in the Settings section. Your Account is personal to you and may not be transferred to a third party. You may suspend or terminate your Account at any time by writing to us or by choosing the relevant option from your Account. You agree to inform us immediately if there are any changes or inaccuracies in the information we hold on you. Please note that we may request certain documents from you in order to verify any change. 5. VERIFYING YOUR ACCOUNT For your protection and to fulfil our legal obligations we are required to verify the identity and age of all our customers. Where possible, this is carried out automatically using the information you supply on your registration form. We may use independent credit reference agencies to verify your age, identity or any other information that you provide to us. In performing these checks, the credit reference agencies may keep a record of your information. A credit check is not performed and your credit rating will be unaffected. These checks enable your account to be opened, reduce the need to obtain age and identification documents and assist us with our age and identity verification licensing obligations and our crime and fraud prevention policies. If we cannot satisfactorily complete our age and identity verification process prior to your first deposit, you will be required to provide personal identification documents to further confirm and validate your age and identity. Such documents may include (but may not be limited to): a passport or driving licence, a current utility bill or a bank or card statement. You will not be able to deposit any money into your Account until we are able to verify your identity. We are subject to legal and regulatory requirements and we may request proof of identity, source of funds and other information from you from time to time, which you agree to provide to us promptly. We may terminate and/or suspend your registration and/or account and/or withhold payment to you if we do not receive such documentation within the time period we specify. You agree to supply any information required to complete this verification process, including: providing us with proof of your identity; age; place of residence; ownership of payment methods used; or proof of the source of funding of your Account; and any other information that we believe is relevant for this purpose. Your failure to provide satisfactory information to us may lead to your Account being suspended and any balance of funds in your Account being held until our verification process has been satisfactorily completed. Please refer to our Privacy Policy and our Identity Policy for further details. 6. KEEPING YOUR DETAILS UP TO DATE If any of your personal account details or financial information relevant to your account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. To change any of your account information, you can access and amend your information using the “My Account” section of the website or by contacting customer services. Should the payment card used on your account be lost, stolen or re-issued, please notify us as soon as possible by contacting customer services. 7. ANTI-MONEY LAUNDERING In addition to the age and identity verification requirements and as part of our compliance with EU anti-money laundering directives, we may at any time (including, but not limited to, certain stages of your account registration) ask you for additional details including documentation which may be needed to verify your identity and address as well as to confirm proof of ownership for any payment methods and funds used to deposit or withdraw funds. We may suspend transactions on your account until such verification checks are passed. It is unlawful to deposit, or attempt to deposit, funds obtained from criminal, illegal or fraudulent activities into your account. We are required to monitor any unusual or suspicious transactions of any size and report suspicious transactions and fraudulent activity to the appropriate Regulator, and we may report such activity to the police or relevant authorities. 8. YOUR INFORMATION All your personal information is protected by us under the terms of the Privacy Policy. If you would like more information about how we handle your personal information, please consult our Privacy Policy or contact us through our Customer Support Team. 9. YOUR FUNDS – DEPOSITS AND WITHDRAWALS Funds deposited with us in your Account will be billed as Grace Media (Gibraltar) Limited on your statements. We reserve the right to refuse any type of payment method for any reason, regardless of whether previous payments have been processed to or from a particular payment method, or if that payment method is usually accepted in respect of any customer. In relation to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use a payment method that is valid, legal and belongs to you. We prohibit the use of company payment methods and void any winnings stemming from deposits made with a company payment method or payment method not in your name. You must not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse us for any chargebacks, denial or reversal of payments you make and any resulting loss suffered by us. If we are notified of, or become aware of, any suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close your account, reverse any withdrawal made and recover any winnings. You are not entitled to play a Game unless you have sufficient funds in your Account to do so. If you win a prize in one of our Games, the prize will be added to the balance of your Account. Payment of any prize may be subject to the successful completion of our verification processes (including, but not limited to, checking your identity (as outlined in the ‘Verifying Your Account’ section above), checking gameplay for errors and checking for any breaches of these Terms). Any progressive jackpot winnings should be validated within 30 days. Grace Media reserves the right to process payment of Jackpot amounts over £10,000 by Bank Transfer. Our minimum deposit amount is £10. Withdrawals of less than £30 are subject to a £1.50 processing fee. The minimum withdrawal amount will not apply if you are closing your Account. Your Account is not a banking facility. Money deposited in your Account will not earn any interest. Any withdrawal of funds from your Account will, in the first instance, be made to the payment method used to deposit those funds. However, based on internal risk decisions, we reserve the right to process any payments as a cheque and are not obliged to provide a reason for doing so. It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details. Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved. If you owe us money for any reason, we shall be entitled to set-off any such amount before making any payments or returning any money to you. Please be advised that the amount staked by you is immediately deducted from your Account once you place the bet. Therefore, it is your responsibility to ensure that all aspects of your bet are as you intended. We will not provide refunds, returns of monies, or cancellation of the requested bet, except in the event of a proven Error We do not provide any credit. You are fully responsible for all taxes, fees and other costs incidental to and arising from your use of our Services. 10. SEGREGATION OF FUNDS Please note that all Customer funds (including yours) will be held in separate bank accounts from our corporate funds, but they would form part of the assets of the business in the event of insolvency. This meets the Gambling Commission’s minimum requirements for the segregation of customer funds with a rating of: Not Protected. For further information, please visit https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected 11. CLOSING ACCOUNTS We may temporarily suspend or permanently close your account at any time. In these circumstances, your funds may be temporarily unavailable for you to use or withdraw. This includes (but not limited to) any of the following circumstances: If any chargebacks are suffered If you are in violation of these terms and conditions and monies have been played and won by a third party Where we have reason to believe that the security of your account or any third parties’ accounts has been breached Where we have reason to believe that your account is being used to manipulate the Website or If you’re found to be abusing the system, exploiting the system or playing in a way that is not considered fair. If your account has been used for any unlawful activity or fraudulent purpose (including money laundering) Where our payment processor or 3rd party monitoring services have identified instances of fraud taking place with any other entity (not limited to gambling transactions). You provide incorrect registration information. You provide misleading or falsified verification documents You register more than one account The name on your account doesn’t match the name on the payment method which has been used to make purchases on your account. You reside in or access the Website from a Non-Permitted Jurisdiction We become aware you have done the above at another website. You have allowed (intentionally or unintentionally) someone else to play on your account We will take reasonable steps to notify you in advance of any such closure, other than where you have seriously breached these Terms and Conditions (in which case such closure may take effect without notice). 12. CLOSING YOUR ACCOUNT You can request to close your Account at any time by contacting our customer support team, or you can request to close your Account via your Account page. If you wish to close your account, you have the option to reopen it on request at any point in time. It should be noted that an account 'closure' is NOT a responsible gaming tool and is NOT a self-exclusion. If you wish to block access to the website for reasons relating to Safer Gambling you must use the “Cooling-off” or “Self-Exclude” options, which can be applied at any time via our Safer Gambling page. Closure requests via email can take up to 72 hours to implement. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us. 13. INACTIVE ACCOUNTS Your Account may be deemed inactive if you fail to place a deposit or bet or make a withdrawal during a continuous 12-month period. Following 12 months of continuous inactivity, we will send a reminder to you via the email address saved in your Account, this will also contain details of our inactivity fee which will start to be taken on month 13 of inactivity, this fee will be 10% of your balance until there is activity, you request to withdraw the funds or until your balance reaches £0. If there is a 0 balance no inactivity fee will be charged. Upon receipt of this reminder, you will have 30 days to log into your Account and make a deposit, withdrawal or a bet before any funds are taken. You can contact customer services to withdraw your funds for you or reactivate your account, should your account become dormant, and you are unable to log in, however verification may be required if there are account changes. 14. DUPLICATE ACCOUNTS You agree to have only one Account per brand with us. You are not allowed to have multiple accounts with different email addresses, and/or different names. If, in our opinion, you have more than one Account (“Duplicate Account(s)”), we may elect at any time to: close all your Accounts (including Duplicate Accounts); or allow you to keep the first Account opened by you and close all Duplicate Accounts; or keep a Duplicate Account which has the most recently verified account information on it and close all other Accounts opened by you. We shall be entitled to close or suspend Your Account immediately if: you become bankrupt; we consider that you have used our Website or Services in a fraudulent manner or for illegal and/or unlawful or improper purposes; we consider that you have used our Website or Services in an unfair manner, have deliberately cheated, colluded, manipulated the software, exploited a loophole or other technical form of abuse or behaviour which may constitute deliberate cheating or taken unfair advantage of us or any of our other customers; Your Account is being used for the benefit of a third party; we consider that it is a Duplicate Account; we are requested to do so by the police, or any regulatory authority or a court of law; we consider that any of the events referred to above may have occurred or are likely to occur; Your Account is deemed to be dormant and your Deposit Balance is, or reaches zero;
If we close Your Account for any of the reasons set out in (a) to (g) inclusive above, then we reserve the right to void and/or forfeit all winnings, bonuses, bonus spins and winnings associated with any bonuses and/or bonus spins in the closed; we reserve the right to void all bets placed using deposited funds in the closed Account, and to refund or retain your deposits (less the sum of any winnings already withdrawn from any of the Accounts being closed and subject to and in accordance with these Terms). 15. USING OUR SERVICES You may use our Services for lawful purposes only. You may not use our Services: if you breach the Terms and Conditions or our policies; in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect, including the use of a stolen, cloned or otherwise unauthorised debit card, as a source of funds; for the purpose of money laundering (including where this is linked to terrorist funding); for abuse of our bonus or promotional offers for the purpose of harming or attempting to harm minors in any way; or to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). to infringe or attempt to infringe the privacy of another user of our Service; or to take any action to manipulate artificially our Games, feedback and/or ratings systems for whatever purpose.
The following activities are also forbidden and constitute a material breach of these Terms: Sharing account credentials or joint use with other players or entities and colluding with other third parties, as described below; taking unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software or the use of automated players (sometimes known as 'bots');
For the purpose of these Terms, collusion shall mean, conspiring to work with other players in a group of two (2) or more persons in order to take advantage of a perceived weakness or mathematical flaw in our Services for the purpose of gaining an unfair advantage. In the event that we find any individuals to be colluding, we reserve the right to terminate their Accounts and withhold any funds in those Accounts. We use the following types of information to link player accounts: IP address; Device ID; Play style, choice of games or abuse of a specific facet of a game or group of games; Significant links found between individuals through open-source information such as social media profiles and company records, or other investigative techniques;
You agree: not to reproduce, duplicate, copy or re-sell any part of our Services, including but not limited to any of our Intellectual Property, in contravention of the provisions of these Terms and Conditions; not to access without authority, interfere with, modify, reverse-engineer, damage or disrupt: any part of our Services; any equipment or network on which our Services are stored; any software used in the provision of our Services; or any equipment or network or software owned or used by any third party, including any software you may need to download to make use of our Service; not to misuse our Services in any way; not do anything which hinders or affects the performance of our Services; not to take any action to conceal or disguise the IP address of the computer you are using to access our Services.
We reserve the right to withhold the return of funds and/or close your Account if: you have been involved in any fraudulent or dishonest activity or have breached the Terms and Conditions; the applicable funds have been incorrectly credited to your Account, credited in error, or are winnings from bets using funds incorrectly credited or credited in error; or we are required to do so by law or to comply with the instructions of any competent court or governmental, regulatory or enforcement authority (wherever based).
We reserve the right to withdraw or amend our Services without notice. We update our Services regularly, and may change the content at any time. If the need arises, we may suspend access to our Services, or close our Sites and/or Apps indefinitely (in which case you will remain entitled to the balance in your Account, subject to and in accordance with these Terms). 16. SAFER GAMBLING As part of our commitment to Responsible Gaming we provide you with the ability to control and limit your spending, options to temporarily cool off access to your account and an option to self-exclude and close your account for a set period of time. For more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website. The facilities to help you control your gambling activity such as: Session Limits, Deposit limits, Cooling-off, Self-Exclusion and Transaction History are each explained below. Session Limit: This feature assists you in managing your gameplay session length and is available in the through your Account. When enabling the Session Limit feature you acknowledge that we are not required to close or self-exclude your Account or prevent you from using our Services as a result of you using the feature. Deposit Limits: This feature allows you to limit the amount of money that you are able to deposit into your Account on a daily, weekly or monthly basis. Where two deposit limits conflict with each other, the lower limit shall take precedence. For example, if you have a weekly limit of £20 and a monthly limit of £30, and deposit £20 in one week, you will be unable to deposit £20 the next week as this transaction would breach the £30 monthly limit. Deposit limits are calculated on a continually rolling period, rather than resetting to £Nil at the end of any calendar day, week, or month. We also may, on occasion, set deposit limits to your account to support our Safer Gambling policy and limit your potential losses in any monthly period. Cooling-off: This facility allows you to set a cooling-off period of between 24 hours and 6 weeks. During this ‘cooling-off’ period, you will not be able to open your Account. On confirming the cool off period your account will be immediately suspended and it will not be possible to login to your account until the selected duration has expired. Please note that when you select a cool off period it will apply to the account that you are logged into at the time, and will apply to all accounts on the network. It is not possible for us to override or remove any cool off period once set. Any balances and any advance Wagers (including, but not limited to, pre-purchased bingo tickets) that you have placed will remain and any winnings will be credited to your account. You can only access your winnings after the cool off period has expired. Where you have confirmed the cool off, all future Wagers, pre-purchased bingo tickets cannot be cancelled but you will not be able to access them during the cool off period. We will take all reasonable precautions to ensure you are not able to gamble during the cool off period but, provided we have taken all reasonable precautions, we are not liable to you if you circumvent our procedures. Self-Exclusion: This facility allows you to set a self-exclusion period with a minimum period of 6 months and a maximum period of 5 years. The self-exclusion will be applied across all our Services. You will not be able to open your Account while there is an active self-exclusion period in place. Where you have confirmed the Self-Exclusion period, all pre-purchased bingo tickets cannot be cancelled and you will not be able to access them during the Self-Exclusion period. We will take all reasonable precautions to ensure you are not able to gamble during the Self-Exclusion period but, provided we have taken all reasonable precautions, we are not liable to you if you circumvent our procedures. We will take all reasonable steps to ensure that whilst you are self-excluded you do not receive any marketing material from us. If you would like to re-activate your Account after the self-exclusion period has ended, you may recommence gambling by contacting our Customer Support team by emailing our Customer Support team stating that you wish to have your Account restored. A cooling off period of 24 hours will be applied to your Account before it will be restored. Once the 24-hour cooling off period has elapsed, you must provide a second confirmation that you still wish your Account to be restored. We retain the option to give you a phone call prior to reactivating to your account for the purpose of making sure that proceeding with the reopening is suitable for yourself and your individual circumstances. Where we choose not to reopen an account after a self-exclusion period, this decision is irreversible and not subject to any right of appeal. You accept that we have no responsibility or liability to you where you circumvent our systems and safeguards in order to continue gambling after you have requested to be self-excluded, or requested a cooling off period, in circumstances that are beyond our reasonable control. If you do not choose to update us with any changes to your personal information and you manage to open new accounts with us, we will not be held liable to you for your subsequent decisions to gamble. For example, if you open a new Account using a different name, email, mobile phone number or address. Any winnings will be retained by us upon detection and all transactions will be made void. You acknowledge that if you elect to self-exclude you are not permitted to open or use a account that is operated by any company on the Grace Media (Gibraltar) Limited network. If you circumvent the measures that we (or another self-exclusion service such as GAMSTOP) have in place to exclude you and deposit into a account after having elected to self-exclude, all Wagers and winnings made during such time will be void and, subject to our other rights and obligations under these Terms and Conditions, we may refund any amounts that you have deposited during such time to you. We take responsible gaming very seriously and may, in addition to the above, if we have serious concerns regarding the level of your gambling, close your account and may refund any deposit balance and winnings (if any) to you at any time. GAMSTOP In addition to the Safer Gambling tools we make available to you, the national online self-exclusion scheme GAMSTOP allows you to put controls in place to restrict your online gambling activities. By using GAMSTOP (www.gamstop.co.uk) you will be prevented from using gambling websites and apps run by companies licensed in Great Britain for a period of your choosing. You acknowledge that your self-exclusion using GAMSTOP is only effective if you do not circumvent the exclusion measures we or GAMSTOP have in place (including by registering additional accounts or accounts with substantially the same registration information albeit inputted in a different way) and, provided we have taken reasonable steps to ensure that whilst you are registered with GAMSTOP you cannot access our products and services, and complied with our regulatory obligations in this regard, we shall not be liable to you in respect of such circumvention. Breach of Self-Exclusion It is ultimately your own responsibility to uphold a self-exclusion, but we will use all reasonable endeavours to stop you playing on the account from which you have excluded. However, should you manage to open a new account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumvention of the self-exclusion process and we reserve the right to withhold any winnings. 17. UNDERAGE USERS You are prohibited from using our Services if you are under the legal age to gamble in your place of residence . We take our responsibility to prevent underage users from playing our Games very seriously. If we are informed or otherwise become aware that you are underage or were underage when you played any Games then your Account will be immediately suspended pending an investigation. If we are unable to confirm (to our satisfaction) that you are over the legal age to gamble in your place of residence, then we will assume that you are underage and your Account will be closed. Any bets made by underage users will be void, including any winnings from those bets, and deposits will be refunded. Underage gambling is an offence in many countries, including the UK. Do not allow anyone who is underage access to your Account. We advise that if your device is used by children that any information in relation to your Account is kept confidential and secure and you may wish to make use of parental control software. Whilst Grace Media (Gibraltar) Limited takes every precaution possible to ensure underage gambling cannot take place, the use of parental information remains the account holder's responsibility. 18. PLAYING OUR GAMES You must play each Game in accordance with the applicable Game Rules, which can be found within every Game (typically in the help section). We strive to ensure that Game Rules are clear and fair. If you think that any of the Game Rules are unclear or unfair, then you should not play the Game. You can contact us in this regard by email by contacting our Customer Support team. Changes to the Game Rules will apply only after they have been made. The date of the last change to the Game Rules can be viewed within the help section of each Game. What is considered prohibited practices? Any attempt to access (this is inclusive of software, machines, computers, or other automated systems, such as bots) the Website from any banned Jurisdiction, including by using a VPN or proxy to hide or alter the location or the identity of the device used to access the Website and/or Services; The use external factors, systems or influences, take unfair advantage of the Services, or engage in cheating of any kind (including, but not limited to, exploit any loophole in any software used in connection with the Services; use machines, computers, software or other automated systems such as bots to enable play without human intervention; or engage in any form of hacking including by attempting to gain unauthorised access our servers or services. Attempt to exploit a malfunction, Error or Interruption (including if you continue to use a Service once it is apparent or obvious to you or you suspect that an Error, Malfunction or Interruption may be occurring) or, without limitation, deliberately hack or otherwise damage or affect games and/or betting prices in a way that would lead to you obtaining an unfair advantage as detailed in the blow points: The placement of sizeable bets/wagers resulting in a significant game ensued by a drop in bet/wager equalling to or greater than 65% of the former average bet/wager quantity. The method of reserving real money in any unfinished game round by using bonus funds ahead of the completion of the real money play. Deferring or delaying game rounds to a later time with the clear intent to clear your real money balance thereafter using any bonus of any form (this is inclusive but not limited to free spends and free bets). The use of any table betting strategies, including but not limited to Martingale, Labouchère and Fibonacci betting strategies. The placement of more than 25% of your initial deposit as one bet or wager. Volatility or arbitrage-based betting. On roulette, in the following cases: To cover 24 or more of the 37 available numbers Simultaneously betting on red and black Concurrently betting on odds and even Betting on all three-table layout Covering bets on all three dozen 19. USING OUR BONUSES We may offer certain promotional rewards, which may include, but are not limited to free spins and bonus money from time to time. All rewards are subject to these Terms and Conditions and any other specific terms relating to the relevant reward that we publish. Failure to comply with such rules will render the applicable reward and winnings related to such reward as void. We may withdraw, amend or cancel any reward scheme at our discretion at any time and without notice. If we do so, any rewards that you have opted in for or otherwise accrued, will still be valid in accordance with the terms that applied at the time of their grant or we will take such other measures as may reasonably be required to ensure that you are not otherwise disadvantaged. Other than in exceptional circumstances, we will provide notice of any withdrawal, amendment or cancellation of a reward scheme. We may choose to provide additional complimentary payments, either applied directly to their account or through mechanisms such as (but not limited to) offering the facility to participate in bonus Games, schemes, via the chat facility (including, but not limited to, through interaction on chat and chat games) and through other types of games and competitions. The application of any complimentary payment to an account or the offering of bonus Games or other types of games and competitions does not place any obligation on us to make any similar payment or rewards to any other customer. Where we (on reasonable evidence) consider you to be in serious breach of these Terms and Conditions, or where required to fulfil our regulatory obligations, we may withhold, withdraw, amend or cancel any complimentary payment that we may have applied directly to your Member account. Each promotion comes with a set of terms and conditions attached, including minimum staking amounts and maximum conversion amounts, which you must abide by. However, where this facility is abused, we reserve the right to cancel winnings from such activity, which includes; Opening multiple accounts under your identity, or that of a friend/relative/family members in order to claim a promotional offer on more than one occasion. Where we link your account to activity from third-party devices or software, such as automated decision making ‘bots’ or algorithms Intentionally disconnecting a gaming session in order to manipulate the site software Where you have undertaken certain activities to manipulate your gameplay to complete the minimum wagering requirements in any way, which include (but are not limited to)’ “Low percentage” betting, for example by staking equal amounts on even number and odd numbers on roulette. Regular patterns of depositing and withdrawing which are indicative of a scheme to deliberately gamble the minimum amount to withdraw the bonus amount 20. DISCONNECTIONS AND OTHER EVENTS BEYOND OUR CONTROL Your participation in any Game may be interrupted or ended as a result of a hardware, software or network failure involving your equipment (for example, if your computer or mobile phone battery runs out or your internet connection fails). If this happens while you are placing the bet, our records will be definitive evidence of whether the bet was successfully placed before the failure occurred. If the bet was not successfully placed, then the bet will be void and your stake returned. If the bet was successfully placed, but the outcome of it was not determined before the failure and none of our Terms were breached, then: if no other decision or action was required from you, then the game round will be completed, and you will be able to view the outcome the next time you access your Account; or if another decision or action was required from you for, then, where practicable: the next time you access your Account, you will be able to return to the position in that Game which was last recorded by us and continue to play that Game; or if it is not possible for you to return to the position in that Game which was last recorded by us and continue to play that Game (except where it is a multi-player game), we may reverse the bet and refund the stake to your Account; or in the case of multiplayer Games where other players continue playing, the bet will be resolved by the standard strategy described in the applicable Game Rules, unless those Game Rules do not provide for such an eventuality, in which case your stake may be forfeited. 21. INVOLVING OUR EQUIPMENT We very occasionally have errors which affect our Services, we try our best to avoid them but it is not always possible. This section sets out how we define and deal with them. Any bets or game play which is subject to an Error will be deemed void and all bets and game play cancelled. Where an Error occurs, we shall take all reasonable steps to remedy the problem as soon as practicable. Where it causes a Game to be interrupted in circumstances where it cannot be restarted from exactly the same position (without detriment to you or other customers) we will take all reasonable steps to treat you in a fair manner. Any monies which are credited to your Account, or paid to you as a result of an Error shall be deemed, pending resolution, to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have monies in your Account, we may reclaim these monies from those funds. Where you have used monies (which have been credited to your Account or awarded to you as a result of an Error) to place subsequent bets on Games, we may cancel such bets and/or withhold any winnings which you may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. 22. DOWNLOADS AND LINKS Where our Services contain links to other sites and resources provided by third parties (other than Games), these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. 23. INTELLECTUAL PROPERTY RIGHTS We are the owner or the licensee of all intellectual property rights in our Services. These works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Sites for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material in our Services must always be acknowledged. You must not use any part of the materials in our Services for commercial purposes; without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our Sites in breach of these Terms and Conditions, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 24. OUR LIABILITY Nothing in these Terms and Conditions shall limit our liability for death or personal injury, arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services, or your downloading of any material posted on them or on any website linked to them where the loss or damage was not caused by our negligent act or omission. For further information about your legal rights, please contact your local authority Trading Standards Department, Citizens' Advice Bureau or local equivalent. 25. COMPLAINTS AND DISPUTES If you wish to raise any issue with the service you have received with us, please contact our Customer Support team. The query will be investigated, and we will respond within 3 working days, unless it requires an extended investigation. If you are not satisfied with the response you receive from our customer services team, you can ask for the complaint to be escalated to a manager or supervisor who will provide a response to you within 10 working days; updating you on your complaint. If you have a complaint in relation to any of our activities which are governed by the Gambling Commission, and we are unable to resolve it with you, then you may refer the complaint to a recognized professional independent dispute resolution service. Grace Media uses eCOGRA for all such disputes; which is free of charge to you. eCOGRA is a third-party organisation offering independent adjudication in relation to betting and gaming disputes. You may submit an eCOGRA adjudication by visiting ecogra.org, or following the previous hyperlink. You can escalate a dispute for free to eCOGRA at any time, but it is recommended to be once you receive a ‘deadlock letter’ from us at the end of the internal complaint process, and within twelve months of the date when we receive your initial complaint. The English courts will have jurisdiction over any claim arising from, or related to, the use of our Services. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales 26. THIRD PARTY RIGHTS A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms. 27. ASSIGNMENT You may not assign or transfer any of your rights or obligations under these Terms and Conditions. We may at any time and in our sole discretion assign or transfer any of our rights or obligations under these Terms and Conditions to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries) and/or to any third party in conjunction with the transfer of all or part of our business and assets. 28. SEVERANCE If any provision (or part of a provision) of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties. 29. FORCE MAJEURE We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms where it is caused by events outside of our reasonable control, including (without limitation) any telecommunications network service failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event”). Our performance of the Services is deemed to be suspended for the period that the Force Majeure Event continues and during such time we will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. We may also cancel all or part of the Service because of a Force Majeure Event. 30. YOUR CONCERNS If you have any concerns, questions or comments about our Services or these Terms and Conditions, please contact us through our Customer Support team.
Key Points Summary
- Minimum Age: You must be at least 18 years old to register and play
- Account Responsibility: You are responsible for maintaining account security
- Bonus Terms: All bonuses are subject to specific wagering requirements
- Withdrawal Conditions: Verification may be required before processing withdrawals
- Fair Gaming: All games use certified random number generators
- Legal Compliance: You must comply with local gambling laws and regulations
Contact Information
For questions regarding these Terms and Conditions, please contact VegasWins customer support through the available channels on our official website.